Sync Behaviour

Sync Workflows

Types

  • Manual Sync: one-time bulk sync, bidirectional performed when integration actived.

  • Webhook Sync: triggered in real time by check-ins or updates.

Sync Rules

  • Sync is realtime where check-in devices are connected to a network.

  • If check-in is in offline mode, data syncs once device is reconnected to a network.

  • Only empty fields on Wavecast get populated with EventX data.

  • Changes to existing data are ignored unless override setting is enabled.

  • Wavecast accounts are created for walk-ins, where an email address is captured.

Integration Logs

Logs are accessible from the Wavecast event in Automations > EventX.

Log Types

  • Manual Sync.

  • Webhook Received.

  • No Changes Detected.

Log Actions

  • Checked_in / Cancelled_checkin.

  • User_subscribed.

  • User_created_and_subscribed.

Profile Update Rules

Default Behaviour

  • Only empty fields are populated from EventX.

  • Existing Wavecast profile data is preserved.

Last updated