Sync Behaviour

Sync Workflows

Types

• Manual Sync: one-time bulk sync, bidirectional performed when integration actived.

• Webhook Sync: triggered in real time by check-ins or updates.

Sync Rules

• Sync is realtime where check-in devices are connected to a network.

• If check-in is in offline mode, data syncs once device is reconnected to a network.

• Only empty fields on Wavecast get populated with EventX data.

• Changes to existing data are ignored unless override setting is enabled.

• Wavecast accounts are created for walk-ins, where an email address is captured.

Integration Logs

Logs are accessible from the Wavecast event in Automations > EventX.

Log Types

• Manual Sync.

• Webhook Received.

• No Changes Detected.

Log Actions

• Checked_in / Cancelled_checkin.

• User_subscribed.

• User_created_and_subscribed.

Profile Update Rules

Default Behaviour

• Only empty fields are populated from EventX.

• Existing Wavecast profile data is preserved.