Importing On-site Check-in Data
The Import Users tool can also be used to upload attendance data captured on-site. This ensures the hub reflects accurate check-in records for each attendee.
Before you begin
Download the template
Copy Google Sheet or download CSV to prepare your data. The file must include the correct column headings for the import to work.
Wavecast Users Import Template - Users.csv
Text•150B
Prepare your data
Mandatory fields: Each row must contain the following:
Email - user’s email address. Used to match existing users or create a new one. If the email does not exist, a new user will be created.
Content ID - Wavecast event or session ID associated with the attendance record.
Attendance Mode - must be set to
in_person.checked_in_at — check-in timestamp, formatted as
YYYY-MM-DD HH:MM:SS(24-hour clock).
Save the file as a CSV
⚠️ Important: The checked_in_at field must follow the exact format YYYY-MM-DD HH:MM:SS (24-hour clock). If formatting is incorrect, the import will fail.
How to import on-site data
Go to Audience → Import in the menu.
Click Choose file and select your completed template (CSV).
Click Import users.
Review the Imports table to check the import is complete:
The system will show how many records will be created or updated.
Created = New user account created with email address provided
Updated = data updated within an existing user account
Click Logs to see breakdown by import row.
Typical use cases
Importing attendance from a third-party check-in app.
Bulk updating in-person attendance after an event.
Correcting missing or inaccurate check-in data.
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