Feb 2.1 - Release
14th Feb
Japan-focused registration updates are now included alongside practical improvements to operational workflows: cleaner data capture, more granular audience controls, and a clearer self-service path for common attendee actions.
AC Profile Fields (Japan localisation)
Japan-focused profile updates now support Alternate Character (AC) fields at the user profile level, so Japanese-script details can be captured once and reused across events.
Who it affects: Event managers and stakeholders supporting Japan-based events; registrants providing Japanese-script details
What changed
A reusable set of AC fields is stored on the user profile (rather than being event-by-event only).
The field IDs stay consistent across languages, while labels localise to the event language (JP/KR/etc.).
Why it matters
Reduces repeat entry for returning attendees.
Makes it easier to support admin-led registration workflows when Japanese-script details are required.
Enables more accurate Japanese personalisation in communications when AC fields are used in templates.
Deny Subscriptions (granular audience controls)
Deny access adds a stronger control than cancellation when someone should be blocked from registering for an event.
Who it affects: Event managers and stakeholders managing eligibility, compliance, or attendance limits
What changed
Admins can deny access to one or more users from the event audience controls.
Denied users are blocked from re-registering unless access is restored.
For hybrid events, denial can apply to all attendance modes or only the mode the user registered for.
Why it matters
Provides a clearer operational path when access needs to be restricted (distinct from voluntary cancellations).
Supports more controlled audience management for sensitive or capacity-limited events.
Note (if using Marketo) Deny and reverse-deny actions can update program status so campaigns can exclude or re-include users as needed.
Cancellation Links
A dedicated cancellation link can be added to emails so registrants can go straight to the cancellation confirmation step.
Who it affects: Registrants cancelling from email; event managers reducing support overhead around cancellations
What changed
A new cancellation link opens the existing cancellation confirmation modal directly (without navigating back to the event page).
The cancellation link is available as an email merge field with auto-login.
Cancellation is kept separate from email unsubscribe (event cancellation ≠ email opt-out).
Why it matters
Makes a common attendee action clearer and easier to complete.
Reduces confusion between “cancel my registration” and “unsubscribe from emails”.
Email merge fields upgrade
Email merge fields now support better event date/time formatting and fallbacks when profile data is missing.
Who it affects: Event managers and stakeholders building or maintaining email templates
What changed
Event date/time merge fields now accept optional parameters (e.g.
clock="24h"and customformat="...").A consistent fallback pattern is supported across merge fields:
[field_key fallback="fallback_field"]
The email builder indicates which fields support parameters (via icons/tooltips).
Why it matters
Helps keep date/time formatting consistent across regions and templates.
Makes personalisation more resilient when some profile fields aren’t populated.
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